Connectors
Connectors let your agents securely connect to external services like HubSpot, Intercom, Google Analytics, or any API. They handle authentication, whether that's a simple API key or a complex OAuth flow, so your agents can access these services without exposing credentials.
How Connectors Work
Connectors store your credentials securely and handle authentication automatically. Here's what they do for you:
- Set up once, use everywhere: Configure a connector once and use it across multiple agents
- Secure storage: Credentials are encrypted and never exposed in agent code or logs
- OAuth support: Connect to services that require OAuth without managing tokens manually
- Automatic token refresh: OAuth connectors handle token expiration automatically
Managing Connectors
You can create, configure, rename, and delete connectors from the Settings page.
Creating Connectors
Add a new connector to give your agents access to an external service.
- Go to Settings and open the Connectors tab.
- Click the + button to add a new connector.
- Enter a name for the connector (for example, "HubSpot API" or "Google Analytics").
- Select the connector type (API Key, OAuth, Intercom, or one of the Google connectors).
- Click Create Connector to create it.
You'll be taken to the connector configuration page where you can enter the required credentials or complete the OAuth flow.
Configuring Connectors
After creating a connector, you'll see its configuration page. The settings depend on the connector type:
- API Key connectors: Enter your API key or access token in the provided field
- OAuth connectors: Fill in the OAuth settings and click Connect to authorize
- Intercom connectors: Click Connect to Intercom to authorize
- Google connectors: Choose your access level (read only or read & write), then click Connect to Google to authorize
Changes are saved automatically as you type.
Renaming Connectors
Click on the connector name at the top of the page to edit it. Enter a new name that describes what the connector is used for.
Deleting Connectors
Click the trash icon in the header to delete a connector. Confirm the deletion in the dialog that appears. Deleting a connector will break any agents that depend on it.
Connector Types
We support several connector types, each designed for different authentication methods.
API Key
Use API Key connectors for services that authenticate using a simple API key or access token. Enter your API key or token, and your agents can use this connector to authenticate requests.
OAuth
Use OAuth connectors for services that require OAuth 2.0 authentication. You'll need to provide the following information from your OAuth application:
- Client ID: The OAuth client ID from your application
- Client Secret: The OAuth client secret from your application
- Scopes: Space-separated list of OAuth scopes your agents need
- Authorization URL: The OAuth authorization endpoint
- Token URL: The OAuth token exchange endpoint
After configuring these settings, click Connect to authorize access to the service on your behalf. The connector will handle token refresh automatically.
Intercom
The Intercom connector provides a streamlined integration with Intercom. Click Connect to Intercom to authorize access to your Intercom account. Once connected, your agents can access customer conversations and other Intercom data.
Google Drive
Connect your Google account to give agents access to Google Drive, including Docs, Sheets, Forms, and Slides. Choose between read only or read & write access, then click Connect to Google to authorize. If you change the access level, you'll need to reconnect to update your permissions.
Gmail
Connect your Google account to give agents access to Gmail. Choose between read only or read & write access, then click Connect to Google to authorize. If you change the access level, you'll need to reconnect to update your permissions.
Google Calendar
Connect your Google account to give agents access to Google Calendar. Choose between read only or read & write access, then click Connect to Google to authorize. If you change the access level, you'll need to reconnect to update your permissions.
Google Search Console
Connect your Google account to give agents access to Google Search Console data. Choose between read only or read & write access, then click Connect to Google to authorize. If you change the access level, you'll need to reconnect to update your permissions.
Google Analytics
Connect your Google account to give agents access to Google Analytics data. Choose between read only or read & write access, then click Connect to Google to authorize. If you change the access level, you'll need to reconnect to update your permissions.
Using Connectors in Agents
When you create or edit an agent, mention the connector by name in your chat description. We'll wire in the connector's credentials securely so your agent can access the external service.
For example, you might say "Use my Intercom connector to fetch recent customer conversations" or "Connect to HubSpot using the HubSpot API connector to get deal data".